Session 2: 4 hours
- What is Effective Communication
- The Problem with Communication
- Interpretation Exercise
- Listening to Others
- Fostering Open Communication
- Understanding Team Conflict and Conflict Styles
- Creating Team Communication Norms
- Wants and Gives
- Participants identify and establish a set of norms around how the members will engage one another in communication and conflict.
- Participants will develop strategies for improving communication and teamwork.