Communication Module Outline

Session 2:   4 hours

  • What is Effective Communication
  • The Problem with Communication
  • Interpretation Exercise
  • Listening to Others
  • Fostering Open Communication
  • Understanding Team Conflict and Conflict Styles
  • One-upmanship
  • Creating Team Communication Norms
  • Wants and Gives


  • Participants identify and establish a set of norms around how the members will engage one another in communication and conflict.
  • Participants will develop strategies for improving communication and teamwork.