I Understand Is Miscommunication

I Understand Is Miscommunication

I Understand Is Miscommunication In the process of communication, we frequently hear a term that on the surface appears to suggest good communication is in play and is spot on, but in reality, this phrase causes enormous miscommunication on a rather significant level....
Effectively Empowering People

Effectively Empowering People

Effectively Empowering People Have you ever found yourself in the situation as a leader where your people have asked to be more empowered, so you empower them as asked, but they don’t pick up the ball on the task they were empowered to do.  So naturally, you take the...
Accountability Is Bigger Than That

Accountability Is Bigger Than That

Accountability Is Bigger Than That In your next group meeting, ask the team to describe their understanding of accountability.  You will probably get variations of these two definitions.  1.  Do what you say you are going to do, and 2. Own it (the mistake, the goal,...
Critical Thinking Is More Willingness Than Ability

Critical Thinking Is More Willingness Than Ability

Critical Thinking Is More Willingness Than Ability The willingness to think critically trumps ability every time.  Critical thinking is a form of engagement that happens on its own in a culture and environment free of obstacles preventing it.  If the organizations...
The Best Salesperson Behaviors

The Best Salesperson Behaviors

The Best Salesperson Behaviors Is high assertiveness a behavior that leads to success with salespeople, or can it be detrimental?  Do high performing salespeople need to be very social or not?  Do salespeople with a high sense of urgency perform better in the sales...