TRAIN THE INTERNAL COACH™ – 3 days / 18 Instructional Hours, 18 SHRM CE Credits
Agenda:
Day One
8:30 – 10:15 Icebreaker
- Our Coaching Philosophy
- Becoming a Leader of Influence
- The Six Coaching Hats
- The Nine Types of Coaching Situations
The Leadership Coaching Process:
- Developing accountability in-house to achieve behavior change
10:15 – 10:30 Break
10:30 – 12:00 Using Assessments in the Coaching Process
- Coaching around the ProfileXT
12:00 – 1:00 Lunch Break
1:00 – 5:00 Understanding How Your Scores Affect Coaching
- Tailoring your Style to Your Coachee
- How your Coachee Naturally Performs
- Incorporating a 360 Assessment
- Creating the Development Plan using Management Feedback and Assessments
- Using Management Feedback and Performance Reviews
- The Coaching Meeting Format
- The One-on-One Kick-off Coaching Script
- Providing Feedback to the Participants’ Manager
Day Two
8:30 – 10:15 Creating the Coaching Partnership–Using the Responsibility of a Leader Module
Module 1: The Responsibility of a Leader
- The Responsible Leader
- The 21st Century Worker
- New Roles For The Manager
- Effective Leaders Are Good Followers
- Using the Leadership Skills Self-Assessment
Coaches will help Managers learn:
- To recognize their responsibility for the performance of their team and begin to develop goals for performance improvement
- The specific managerial skills they are missing and what skills need to be developed.
- The various expected roles a manager must perform to do his/her job well.
- To develop and communicate values.
- Begin to address specific people problems.
10:15 – 10:30 Break
10:30 – Noon Using Additional Modules in Coaching
- Coaching Exercises and Role Playing with the Modules:
Module 2: Motivating People
- Motivation In Sports
- Understanding And Enhancing Motivation
- If You Can’t Measure It, You Can’t Manage it
- Communication and Feedback
- Identifying De-Motivors
- Rewards and Recognition
Coaches will help Managers learn:
- What managers can do to better motivate their team.
- How to give specific praise and positive feedback.
- How to understand the different motivational styles of their team members.
- To develop a “motivational plan” for each direct report recognizing their individual goals and “needs”.
Noon – 1:00 Lunch
1:00 – 2:30 Coaching Exercises and Role Playing with the Modules:
Module 3: Coaching for Improvement
- Influence Versus Authority
- Addressing Employee Performance Problems
- The Difference Between Coaching And Counseling
- Coaching And Performance Reviews
- Knowing What To Evaluate And Measure
Coaches will help Managers learn:
- Why employees may have difficulty meeting performance expectations.
- How to address poor employee performance and behavior (The 5 step formula).
- What performance to evaluate and when.
- How to write a performance improvement plan and deliver it through coaching.
- How to identify whether an employee needs more training or whether they have a “job fit” problem.
- When it is acceptable to fire an employee.
- What questions motivate and develop employees and which ones de-motivate.
2:30 – 2:45 Break
2:45 – 5:00 Coaching Exercises and Role Playing with the Modules:
Module 4: Effective Communication Skills
- What is Effective Communication
- The Problem with Communication
- Communication Blockers
- The Communication Process
- Communication Methods and Strategy
- Listening to Others
- Fostering Open Communication
Coaches will help Managers learn:
- Various methods for communicating in the workplace.
- Pick and implement a strategy for fixing their top three communication problems that exist in their department or organization.
- How an interpretation of a message can destroy or enhance understanding
- How people communicate through body language.
- How to listen so that employees feel heard.
- What blocks effective communication and how to fix it.
Day Three
8:30 – 10:00 Techniques to Create Participant Ownership
- Coaching Tools to Help Participants Manage Conflict, “Own” their Development, Reduce Stress, etc.
10:00 – 10:15 Break
10:15 – Noon Coaching Exercises and Role Playing with the Modules:
Module 5: Planning For Success
- Determining Direction and alignment
- Creating Vision, Mission, Goals, and Objectives
- Analyzing Goals
- Developing Plans to Accomplish Goals
- Improving Planning Skills
- Developing Systems and Processes
Coaches will help Managers learn:
- What their specific department/divisions strengths and weaknesses are.
- How to conduct a strategic planning session with their department.
- How to write 4 different types of performance goals and objectives.
- How to create a goal/project plan and have completed one.
- Identified their personal priorities and high pay-off activities.
Noon – 1:00 Lunch
1:00 – 2:15 Coaching Role-playing and Feedback
2:15 – 2:30 Break
2:30 – 5:00 Aligning Employee Goals with the Overall Strategic Plan
- Measuring Coaching Performance and Progress
- Coaching Mistakes to Avoid
- The Coach Approach Plan for Your Organization
- The roll out process
“The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.”