TRAIN THE COACH®– Advanced – 3 days / 18 Instructional Hours/12 SHRM CE Credits
Agenda:
Day One
8:30 – 10:15 Icebreaker
Coaching “Wins”
Coaching “Challenges”
10:15 – 10:30 Break
10:30 – 12:15 Coaching Exercises and Role Playing with the Modules:
Understanding Human Behavior
- Self Image And Success
- Understanding Motivational Needs
- Employee Requirements And Motivation
- Understanding Personality Differences
- Understanding Differences In Values
Coaches will help leaders to learn:
- What causes employees to perform better than most.
- The differences in their personalities and their employees and how to flex their communication and management style to the needs of their staff.
- How to develop employee trust by conducting a team building session
- Their personal management values and how to development behavioral expectation accordingly.
12:15 – 1:15 Lunch Break
1:15 – 2:30 Coaching Exercises and Role Playing with the Modules:
Personal Leadership and Life Planning
- What is Personal Leadership
- Your self-Image
- Understanding Your Personal Values
- How Dreams & Desires Affect Your Goals
- Choices, Rewards, and Consequences
- Creating Positive Personal Change
- Your Personal Plan of Action
Coaches will help leaders to learn:
- How they are perceived as a personal leader and the impact it has on their influence.
- How to improve their self-esteem.
- How to understand their personal values and make decisions accordingly.
- How to create a life plan and begin implementing it.
- How to accomplish their goals.
2::30 – 2:45 Break
2:45 – 3:45 Coaching Exercises and Role Playing with the Modules:
Effective Meetings
- Why Meetings have a bad Reputation
- What Makes a Good Meeting
- Meeting Tips
- Meeting Types
- Meeting Facilitation
- Evaluating your Meetings
Coaches will help leaders to learn:
- When to have meetings and why.
- How to conduct meetings.
- How to set a positive tone in meetings.
- How and when to ask specific questions.
- How to deal with unwanted meeting behavior
3:45 – 4:00 Break
4:00 – 5:00 Coaching Exercises and Role Playing with the Modules:
Problem Solving and Decision Making
- Problems, What Problems?
- Understanding the Problem
- Gathering Information
- Developing Potential Solutions
- Making Sound Decisions
- Decision Making Levels and Styles
- Barriers to Decision Making
- When you have to Decide Now!
- Implementing Solutions
- Following Up & Learning From Experience
Coaches will help leaders learn:
- To address specific problems keeping them from departmental or organizational success
- How to conduct a team problem solving session.
- To use the problem solving/decision making format, and begin solving problems individually as well as with their team.
Day Two
8:30 – 9:15 The Group Coaching Meeting Format – how to use the modules in training
9:15 – 10:15 Coaching Exercises and Role Playing with the Modules (The Performance Management Series:
Successful Interviewing and Selection
- Staffing Effectively
- Preparation
- Interviewing
- Evaluation
- Keeping Hiring Legal
Coaches will help leaders to learn:
- How to create competencies needed for specific job positions.
- How to create behavioral-related interview questions for a current opening or high turnover positions.
- How to conduct interviews
- Which questions will open up a company’s risk for legal action.
- How to rate and select candidates based on past, present, and future predictors.
10:15 – 10:30 Break
10:30 – 11:30 Coaching Exercises and Role Playing with the Modules:
Developing Your Staff
- Creating a Learning Organization
- Principles of Employee Training and Development
- Grooming Employees for Advancement
- Identifying Training and Development Needs
- Training for Results
- Efficient Procedures
Coaches will help leaders to learn:
- How to understand the competency-job analysis process.
- How to analyze the specific jobs of their direct reports.
- Create Job Descriptions.
- Identify training needs and create a training/development plan for their people.
- Determine what methods are best for training their people.
11:30 – 12:30 Lunch
12:30 – 1:30 Coaching Exercises and Role Playing with the Modules:
Writing and Delivering Performance Appraisals
- What is a Performance Appraisal?
- Why do we Appraise Performance?
- Communicating Expectations
- Observe and Document Performance Continuously
- Coaching and Feedback
- Writing the Appraisal
- Delivering the Appraisal
- Best Practices
Coaches will help leaders to learn:
- How to analyze and document performance through the year
between managers and their employees.
- How to communicate behavioral expectations to staff.
- How to write and deliver performance appraisals that get employees talking.
- How to hold employees accountable for specific improvement.
- How to create annual performance goals.
1:30 – 1:45 Break
1:45 – 2:30 Coaching Exercises and Role Playing with the Modules:
Managing Difficult People
- Identifying the Problem
- Understanding Types of Difficult Behavior
- Addressing the Problem and Documentation
- Consequences of Not Addressing Problems
- When Difficult People Become Dangerous to Themselves or Others
- Legal Concerns
- Preventing Problem Employees
Coaches will help leaders to learn:
- The legalities of terminating employees.
- Methods for dealing with serious problem behavior that may require immediate or planned termination.
- How to understand the needs of the “difficult” employee and best meet those specific needs.
2:30 – 2:45 Break
2:45 – 4:30 Coaching Practice – One-on-One Role Play
4:30 – 5:00 One-on-One Coaching Role-play debrief
Day Three
8:30 – 9:00 Icebreaker
9:00 – 10:00 Coaching Exercises and Role Playing with the Modules:
Managing Tasks and Responsibilities
- The Power of Priorities
- Managing your time
- Time robbers – dealing with time wasters
- Overcoming procrastination
Coaches will help leaders to learn:
- How to recognize time wasters.
- How to deal with interruptions.
- How to avoid procrastination.
- How to “group” activities and communication to maximize time.
- Identify their high and low payoff activities and begin to manage time more wisely.
10:00 – 10:15 Break
10:15 – 11:00 Coaching Exercises and Role Playing with the Modules:
The Art of Delegation
- Developing Delegation Skills
- If You Want Something Done Right…
- Why Leaders Fail To Delegate
- When To Delegate
- How To Delegate
- Levels of Delegation
Coaches will help leaders to learn:
- How to recognize self-imposed barriers to delegation.
- What specific types of tasks or projects to delegate.
- When and who to delegate.
- How to delegate by developing a delegation plan around a specific job task or responsibility.
11:00 – 12:00 Coaching Exercises and Role Playing with the Modules:
Leading & Managing Change
- Defining Change
- Barriers to Change
- Leading Change – Taking Responsibility
- The Change Management Process
- Responding to Change – Similar to Grieving
Coaches will help leaders to learn:
- How to recognize their own willingness to change.
- Why people resist change.
- Strategies for dealing with and leading change.
- How to introduce change to employees so that it is motivating.
- How to recognize the changes happening in the workplace today and how to plan for it.
- Recognize which “change leadership style” to use for the appropriate change needed.
12:00 – 1:00 Lunch
1:00 – 2:00 Coaching Exercises and Role Playing with the Modules:
Stress for Success
- Understanding Stress
- Workplace Stress
- Preventing Stress
- Stress Stoppers and Changers
- Strategies to Improve Personal Coping Mechanisms
- Important Things to Assess
Coaches will help leaders to learn:
- How to understand their priorities and pressures.
- How words shape feeling and influence behavior.
- Strategies for dealing with “stressors” as they happen.
- How to identify the signs that employees are “burning out.
2:00 – 2:15 Break
2:15 – 4:00 Coaching Practice – One-on-One Role playing
4:00 – 5:00 Coaching Debrief
Measuring Coaching Performance and Progress
More Coaching Mistakes to Avoid
The Coach Approach Plan for Your Organization
The Roll out Process
“The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.”